1. Agreement and operator
These terms form an agreement between you and Computer Force SRL for use of the NuanceLens AI app and service. Company registration, registered-office and jurisdiction details will be completed after Romanian legal review and before commercial launch. If you do not agree, do not use the service.
2. Eligibility and participant consent
You must be at least 18 and legally able to agree. Each analysis is limited to one informed adult participant. Before recording, importing or starting a live camera analysis, tell the participant what the app does, what data is processed, whether an optional cloud report will be generated, and obtain freely given consent. Stop if consent is withdrawn.
3. Licence
Subject to these terms and the applicable app-store rules, Computer Force SRL grants you a limited, personal, revocable, non-exclusive and non-transferable licence to use the app on supported devices. You may not copy, sell, reverse engineer where prohibited by law, bypass credits or security controls, scrape the service, or use it to train another model without written permission.
4. Prohibited uses
You must not use NuanceLens AI:
- covertly, without valid consent, with minors or to analyze a group;
- as mind reading, lie detection, deception detection, psychological profiling, emotion diagnosis or biometric identification;
- to infer protected traits, health status, political or religious views, sexual orientation, disability, criminality, trustworthiness, personality or intent;
- for employment, worker monitoring, education admissions or discipline, policing, border control, healthcare, insurance, credit, housing, legal evidence, public benefits or another high-impact decision;
- to harass, stalk, discriminate, manipulate, defame or cause harm;
- in breach of privacy, recording, biometric, surveillance, consumer or AI laws.
We may suspend access to prevent harm, fraud or unlawful use.
5. Analysis limits and user responsibility
Outputs are probabilistic descriptions of supplied visible cues and can be wrong because of camera angle, lighting, occlusion, model limitations, culture, disability, habit, stress and context. A gesture has no universal meaning. Reports are not professional, medical, psychological, investigative or legal advice. You remain responsible for decisions and must not treat an output as fact about a person.
6. Accounts
You must provide accurate information, verify your email where required and protect your account. Supported methods are verified email, Google and Apple sign-in. Tell support promptly about unauthorized access. One person may not impersonate another or transfer an account.
7. Credits, subscriptions and purchases
- One credit is charged for each started minute of analysis.
- New accounts receive three starter credits. Until the first purchase, an analysis session is limited to one minute.
- The monthly and yearly plans grant 60 subscription credits for each monthly entitlement period. Unused subscription credits expire at the end of that grant period and do not roll over.
- Separately purchased credit packs do not expire while the service and account remain available, subject to mandatory law.
- Prices, taxes, trial terms and renewal dates are shown by Apple or Google before purchase. Subscriptions renew unless cancelled through the store settings.
Billing, cancellation and refunds are handled under the applicable App Store or Google Play terms and mandatory consumer law. Restoring a purchase requires successful server verification. We do not accept payment outside the platform billing system in the mobile app.
8. Privacy and intellectual property
The privacy notice explains processing and deletion. You retain rights you have in your source recording and context note and confirm you have permission to use them. Computer Force SRL and its licensors retain rights in the app, models, design and service. Generated reports are provided for your permitted personal use, without a guarantee of originality or exclusivity.
9. Availability and changes
We may maintain, secure, change or discontinue features. We do not promise uninterrupted availability or support for every device. Material paid-service changes will be communicated as required by law. We may update these terms prospectively; continued use after an effective update constitutes acceptance where legally allowed.
10. Warranty, liability and mandatory rights
The service is provided with reasonable care but, to the maximum extent allowed by law, without warranties that outputs are accurate or suitable for a purpose. Nothing excludes liability that cannot legally be excluded, including mandatory consumer rights. Final warranty, liability cap, governing-law, dispute-resolution and EU consumer clauses will be completed by counsel before commercial launch.
11. Apple terms
For the iOS app, this agreement is between you and Computer Force SRL, not Apple. Apple has no obligation to maintain or support the app. Apple and its subsidiaries are third-party beneficiaries of the EULA and may enforce it where the App Store terms require. Your use must also comply with the App Store terms.
12. Contact and termination
You may stop using the service and delete the account at any time. Clauses that by nature should survive termination remain in effect. Contact [email protected] or use the support page.