App and account
Privacy and rights
Account deletion
Before contacting support
Include the app version, phone model, operating-system version, whether you selected an existing video or made a new camera recording, a short description of what happened, and an optional redacted diagnostic ID. Do not include videos, screenshots containing another person's face, purchase tokens, passwords or identity documents.
Frequently asked questions
Does the app upload my video?
No. NuanceLens AI is designed to analyze raw frames on the device. Optional cloud narration receives derived observation events, not the video or audio.
Why did a report say “context matters”?
Because visible cues do not have a single universal meaning. The service intentionally avoids claims about thoughts, truth, intent, personality or diagnosis.
How are credits charged?
One credit is charged for each started minute. Starter accounts are limited to one minute per analysis until a first purchase. Subscription credits expire at the end of each monthly grant period; separately purchased packs do not expire.
How do I cancel a subscription or request a refund?
Manage or cancel the subscription in Apple App Store or Google Play settings. Refund eligibility and processing are handled by the store under its rules and mandatory consumer law.
How do I delete an account?
Open Account → Delete account in the app, or use this page when online deletion is enabled. It removes your account data and reports; a minimal record may remain to prevent recreation after deletion. It does not cancel a store subscription or guarantee removal by every external provider. A recent sign-in is required. If the result is not confirmed, contact privacy request form before assuming your account or data is unchanged.
Response targets
Before launch, Computer Force SRL will publish supported languages, service hours and normal response targets. Safety, privacy and account-access reports will be prioritized.