App and account
Privacy and rights
Account deletion
Before contacting support
Include the app version, phone model, operating-system version, whether the analysis was live or recorded, and a short description of what happened. Do not email videos, screenshots containing another person's face, purchase tokens, passwords or identity documents unless support gives you a secure and necessary route.
Frequently asked questions
Does the app upload my video?
No. NuanceLens AI is designed to analyze raw frames on the device. Optional cloud narration receives derived observation events, not the video or audio.
Why did a report say “context matters”?
Because visible cues do not have a single universal meaning. The service intentionally avoids claims about thoughts, truth, intent, personality or diagnosis.
How are credits charged?
One credit is charged for each started minute. Starter accounts are limited to one minute per analysis until a first purchase. Subscription credits expire at the end of each monthly grant period; separately purchased packs do not expire.
How do I cancel a subscription or request a refund?
Manage or cancel the subscription in Apple App Store or Google Play settings. Refund eligibility and processing are handled by the store under its rules and mandatory consumer law.
How do I delete an account?
Use Settings → Account → Delete account in the app, or sign in on the web deletion page. A recent sign-in is required for security.
Response targets
Before launch, Computer Force SRL will publish supported languages, service hours and normal response targets. Safety, privacy and account-access reports will be prioritized.